Routine and Positive Messages

Writing routine and positive messages also follow the three-step writing process discussed earlier (planning, writing, completing). No matter how small your message, no matter what the subject, it is always very important not to skip the planning step to define your purpose and be sure you're communicating it effectively.


When writing your message, again, do not forget who you're writing for. Make sure to always maintain proper etiquette, and bolster your credibility to strengthen your relationship with your audience. There are three things that are important to include in routine and positive messages:

• An opening sentence or two that presents your main idea or states your request
• The body of your message should include important details regarding your main idea
• Conclude cordially, requesting a response or immediate action

Again, make sure to give yourself time to review, proofread, and make necessary corrections to your letter. This step is always important, no matter how vital the message.